Carpet Cleaning

We choose to use the steam cleaning or water extraction method to when cleaning carpets. Accordingly, it is the number one recommended cleaning method by most carpet manufacturers.

Our technicians will move and replace most furniture. All furniture will be placed back in its original location with protective tabs placed under all of the legs. Our Technicians also pre-spray the carpets with a spot removal product and an enzyme pre-treatment, free of charge.

Carpets can be walked on immediately following the cleaning, but we do recommend wearing clean rubber-soled shoes or sandals until the carpet is completely dry. Drying time can vary depending on many things such as the thickness or grade of carpet and the humidity of the room. The average carpet will usually dry in 6 to 24 hours. A way to decrease the drying time would be by increasing airflow such as having fans on, windows opened or a dehumidifier. However, it is important to not turn up the heat too high in winter as this will add to the humidity in homes, and can actually add time to the drying of your carpets.

Rotary Scrubbing

In addition to steam cleaning, here at Super Value Home Services we also offer rotary scrubbing and shampooing services for carpets that are in need of a more aggressive cleaning! If your carpet is older, lighter in colour, or if it has a lot of use, it may require rotary scrubbing. Rotary scrubbing is done prior to steam cleaning and looks very much like a floor waxer. The rotary scrubbing machine scrubs deep into the fibers of the carpet for a deeper aggressive clean. This cleaning method is optional, but it may be recommended based on the condition of your carpet for optimum results! If this method is recommended, it would be an additional charge to add this service on to the Basic Steam Cleaning Package.

Odours

Super Value Home Services carries 3 levels of Deodorizers and Disinfectants. Our Technician will determine which level of Deodorizer is appropriate. Whatever your odor problem, we have your solution!

All of our products and services have a guarantee, which includes Deodorizers and Disinfectants. The guarantee states that if the odor persists after the first treatment, a second application will be reapplied at no additional charge within two weeks of the original service date. In most cases, one application is more than sufficient, however, in severe cases, a second application may be necessary. Typically three to seven days is the life cycle of our products and it can take this length of time to notice an improvement. Taking this into consideration, we will not do a second application until after this initial time period has passed. If after cleaning and two treatments, the odor persists; the contaminants have likely reached the under-pad or the interior foam.

On these special occurrences, the options are to either inject the foam or pad directly with an appropriate disinfectant or physically remove the contaminated portion of the pad or foam. The choice to apply a Deodorizing or disinfectant to the carpets is completely the client’s decision.

Stain Removal

Stains that do not respond to regular steam cleaning or scrubbing may require special chemical treatments. This includes:

• Kool-Aid
• Rust
• Coffee
• Cellulosic Browning
• Paint
• Oil
• Grease
• Makeup
• Gum
• Wax

The Technician in your home will provide the price of additional products when on-site. Our goal is to get your carpets not only as clean as possible but also as economically as possible. With this in mind, we will always do our best to remove as many stains as possible with the basic cleaning. The decision to apply additional stain removal products is completely up to the client when our Technicians are on-site.

Ultimately, the removal of stains by steam cleaning alone often has more to do with the quality of the carpet. Stain master carpets or those protected with a fabric protector consistently release stains more successfully than if they are unprotected. We will recommend applying Stain Guard to ensure the future protection of carpet or upholstery only if the client is happy with the results of the cleaning.